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Privacy Policy

VISIORO SH.P.K.
Managing Director: Adelina Abazi
Email: info at visioro dot com

1. General Information

We take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, and protect your personal information, in accordance with the Law No. 06/L-082 on the Protection of Personal Data of the Republic of Kosovo, and in alignment with the principles of the EU General Data Protection Regulation (GDPR).

2. Data We Collect

We may collect the following types of data:

  • Personal details (e.g., name, email, phone number)

  • Project-related content (e.g., inquiries, requests, creative briefs)

  • Technical information (e.g., IP address, browser type, session data)

  • Cookies and tracking information (see section 5)

3. How We Collect Data

We collect data through the following methods:

  • When you contact us directly via email, form, or phone

  • When you visit our website (automatically via browser tools)

  • Through third-party services such as hosting providers or analytics tools

4. Purpose of Data Processing

We process your data only for legitimate purposes, including:

  • Communicating with you

  • Preparing offers and delivering services (e.g. websites, logos, videos)

  • Improving our website and services

  • Complying with legal obligations (e.g. invoicing and accounting)

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies (such as pixels and scripts) to:

  • Analyze visitor behavior (e.g., through Google Analytics)

  • Enable essential website functionality

  • Improve your user experience

You can disable or restrict the use of cookies via your browser settings at any time.

6. Data Sharing with Third Parties

We do not share your personal data with third parties unless:

  • It is required to provide our services (e.g., web hosting providers)

  • It is legally required (e.g., tax authorities)

  • You have given us explicit permission

All service providers we work with are contractually obligated to process your data securely and confidentially.

7. Data Storage & Security

  • Your data is stored on secure servers (e.g., by our hosting provider).

  • We use appropriate technical and organizational measures to protect your data from unauthorized access or loss.

  • We store your data only as long as necessary for the specified purposes.

8. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data ("right to be forgotten")

  • Object to the processing of your data

  • Request restriction of data processing

To exercise any of these rights, please contact us at: [info@visioro.com]

9. International Data Transfers

Where we use providers based outside of Kosovo (e.g. in the EU or US), we ensure an appropriate level of data protection through measures such as:

  • EU Standard Contractual Clauses

  • Adequacy decisions or

  • Verified security frameworks

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services after any updates constitutes your acceptance of the revised policy.

11. Contact Information

If you have any questions regarding this Privacy Policy or our data processing practices, please contact us:

VISIORO SH.P.K.
Managing Director: Adelina Abazi

Email: info at visioro dot com

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